Warranty

FOOTWEAR & OUTERWEAR

Subject to the below conditions and exclusions, footwear & outerwear are protected against defects in materials and/or workmanship.

For Footwear, our warranty policy is 6 months from the date of purchase.

For Outerwear, our warranty policy is 1 year from the date of purchase.

CONDITIONS & EXCLUSIONS

The warranty offered by Pajar is non-transferable and does not cover damages arising from dye transference, accidents, misuse or any alteration, service or repair.

HOW TO MAKE A CLAIM

Online Purchase

If you feel that the item you purchased has a manufacturing defect, please follow instructions below:

  1. Please email us at: info@pajar.com

To validate the eligibility of the warranty, please include the following information in your email:

  • A copy of your order confirmation/order number.

  • Include 2-3 pictures (profile) with explanation of the damaged item.

  • Full name, current shipping address and phone number.

  1. We will provide you with a Return Merchandise Authorisation number (RMA). Pack and seal your return securely making sure to indicate your RMA number clearly on the package. This will allow us to track your return. If available, please re-use original packing materials.

  1. We will be sending you an electronic shipping label via email. Once you receive it please drop your package off at the nearest UPS/Canada Post store in your area – Please note that the shipping label expires in 30 days; if not the package will have to be sent at your own expense.

*Warranty only applies to products purchased at Pajar.com.