FAQ

ORDERS

After placing an order, please allow 2-7 business days to process your order. Once you have received an email confirmation with tracking details, your order will be delivered accordingly.

After adding your items to your cart, please proceed by clicking checkout and providing necessary information (shipping/billing address) and your payment information.  

*You can always continue shopping on the website by clicking “Continue shopping”

You will receive an email confirmation and will see that the payment went through on your credit card or bank statement.

Once your order has been placed, we can no longer add or modify the order.

Yes, we currently have two PAJAR corporate retail stores:
1. Premium Outlets Montréal
2. Toronto Premium Outlets (Halton Hills)

*Pajar products are also sold at a wide range of retail stores

PAYMENTS

We accept MasterCard, Visa, Amex, Apple pay and PayPal.

Please note: We do not accept international credit cards.

We currently do not offer Gift Cards.

We do not offer price adjustments or price matching.

Use this text to answer questions in as much detail as possible for your customers.

Promotional codes can be applied at checkout. The promo box is located on the top right under the selected items.

SHIPPING

Please note, standard shipping delays are 3-5 business days.

Canada Post and Purolator (Canada) and UPS (USA)

We currently do not offer express shipping.

We ship within North America only (Canada, USA).

Free shipping for all orders over 100$ before tax.

For all orders under 100$ before tax, shipping will be calculated automatically based on your address.

We currently do not ship to a PO Box.

All orders must be signed for upon delivery. If not, they will be returned back to the sender.

Please make sure to track your order once you receive your tracking number. We will not be responsible to reship. A refund will be processed back onto your account upon receipt.

It is possible that orders including more than one item may be shipped separately. In such cases, you will receive email updates that will provide you with the tracking details.

Please email us at info@pajar.com with the correct full mailing address and your order number within 24 hours from the time of purchase and we will do our best to make the changes.

1. Please send us an email to info@pajar.com
2. Attach a photo of the wrong item that you received
3. Attach a proof of purchase

CANCELLATION

Please be advised that we start working on processing your order as soon as the order has been placed. For this reason, we will not be able to cancel or modify any orders.

This may occur if the item was not available at our warehouse (out of stock) when fulfilling your order.

OR

Our system reported your method of payment as fraudulent (example. Billing information is incorrect).

*You will receive a cancellation email and a refund via the original method of payment.

We regularly re-stock our best sellers and invite you to consult our website regularly. Can't wait? Please shop similar styles in the meantime!

RETURNS/EXCHANGES

When requesting a refund for a return or an exchange, the customer must contact info@pajar.com for an RMA.

For more information in regards to warranty, returns or exchanges, please consult the Warranty, Refunds & Exchanges.

*When your order has been received at our warehouse, please allow up to 5 business days for our evaluation process. Once this has been completed, you will receive an email confirmation for either your refund or your exchange (including a tracking number).

JACKETS

The cleaning procedures for your Pajar Jacket are printed on the tag inside the jacket.
We normally suggest to wash the jacket with cold water, on tumble, with dryer balls on a low setting.
If the down is flat, it can take more than one cycle for it to completely dry.

We do not sell spare fur trim.

Please note:
1. Do not put any fabric softener
2. Remove the fur trim when washing

Pajar jackets are water resistant. *Please note, our winter Pajar jackets are not Rain Coats.

We invite you to visit your local tailor.

Over time, the fur may dry up and may start to shed. A specialist/furrier would be able to reduce some of the shedding by applying conditioning treatments and regular cleaning.

Every time a feather is half out, try to pull it to the other side to prevent it from coming out completely. You must take into account the fact that there will always be natural leaks from any feather filled jackets.

QUICK RECOMMENDATIONS:
1. 7°C is optimal, but any temperature under 12°C is worthwhile
2. Humidity controlled between 45 and 55%
3. Vermin and insect proof
4. Minimal U.V. light exposure
5. Ample space for each garment
6. Do not dry clean
7. Always take your fur trim to a specialist, if there is an issue, do not remedy yourself
8. Never wash the fur trim yourself
9. Never place fur in a refrigerator or freezer: this could cause the fur to dry out and the skin to crack
10. Protect your fur trim from friction and rubbing (e.g. repetitive rubbing against a purse strap can quickly and permanently damage your fur trim)
11. Fur should never be washed in water or dry-cleaned. If you have questions about fur repair or maintenance, please consult a professional furrier
12. Even though fur is resistant to snow and rain, you should try not to let it get soaked
13. If your fur trim gets wet, shake it out as soon as possible to remove excess water
14. Brush your fur trim with a fine fur brush from time to time to restore its volume

BOOTS

Boots with leather, nubuck and nylon uppers:
Clean surface using a damp cloth. Once dry, apply silicone-based weatherproof spray

Boots with suede uppers:
Clean surface using a suede brush, then apply a silicone-based weatherproof spray. 

*Please note, if your boots are wet from the elements, clean them with a damp cloth and mild soap. Make sure to let them dry in a ventilated area away from a direct heat source.

Always clean your boots before putting them in storage.
Store your boots in a dry area during the warmer months of the year.